Frequently Asked Questions
Have a question not answered below? Don't hesitate to email or call. We're always here to help.
We ship to all of the United States and parts of Canada. Additional shipping charges may apply to shipments made outside of the 48 continental states.
To maintain the lowest possible shipping costs, all orders are typically shipped ground, from our centrally located warehouse. However, expedited shipping options are available for an additional cost. Please call for details.
Yes, we ship all Gatorade, Propel and Sqwincher products to military bases around the world. Just enter APO, FPO or DPO as your ship-to city and select AA, AE or AP as your ship-to state at checkout. You’ll receive a USPS tracking number when your order ships.
Since our products are food related, we typically do not accept returns. However, in certain cases we may accept returns or exchanges subject to a restocking fee. Please call for details.
We do our best to ensure that your order arrives in the best possible condition. In the unlikely event that your products are damaged in transit, please call or e-mail us with the details. We will promptly ship replacement products or issue a refund. Complete customer satisfaction is always our top priority!
Yes. Please call corporate sales for details.
We typically do not issue coupon codes because we feel that we can save our customers the most by offering everyday low prices.
Sales tax is only applied to orders shipped to addresses in Ohio.
Purchase orders are accepted from qualified organizations and businesses. Approved customers can select Purchase Order as their payment method at checkout. A copy of the purchase order should then be emailed to email@example.com.
Our storefront is hosted on a secured network, which is PCI/CISP certified. The Payment Card Industry (PCI) is a joint creation of Visa, Mastercard, Discover and American Express. This organization created the PCI Data Security Standard (PCI DSS), with the overall goal of protecting credit card data wherever it may reside. In order to be certified, a provider must make major investments in their servers and hardware to meet the highest security standards, and is subject to physical inspections by independent auditors.
Powder Mix Direct has been serving Federal, State and Local government agencies since 2009. Please contact us if you have any questions or need assistance placing your order.
Yes, government purchases cards are accepted for all orders.
Yes, Powder Mix Direct is a registered small business. Please note all certifications are under the name of the parent company Midpoint Enterprises, Inc.
Yes, Powder Mix Direct has Section 889 certification. Please note all certifications are under the name of the parent company Midpoint Enterprises, Inc.
Yes, our CAGE code is 6HSK5 and our DUNS number is 011173153. Please note all registrations are under the name of the parent company Midpoint Enterprises, Inc.